At Threshold Home Furniture Store, we believe that creating your dream home should be a seamless and joyful experience from start to finish. Just as we carefully curate our home decor collections to work together harmoniously, we approach your privacy with the same thoughtful consideration and respect.

Our Commitment to Your Privacy

We understand that trust is the foundation of any relationship, especially when it comes to your personal information. That’s why we employ industry-standard security measures and transparent practices to protect your data, reflecting the same quality standards we apply to every Area Rug, Bath Towel, and Bedding Set in our collections.

Information We Collect

Personal Information You Provide

  • Account Information: Name, email address, password, and contact details when you create an account
  • Payment Information: Credit card details (processed securely through our payment partners), billing address
  • Shipping Information: Delivery address, phone number for shipping coordination
  • Communication Data: Messages, inquiries, and feedback sent to our customer service team
  • Preferences: Your design style preferences, wish lists, and shopping cart items

Automatically Collected Information

  • Device Information: IP address, browser type, device type, and operating system
  • Usage Data: Pages visited, time spent on site, products viewed, and shopping patterns
  • Location Data: General geographic location to provide relevant shipping options and regional collections

How We Use Your Information

We use your information to enhance your shopping experience and provide the seamless service we’re known for:

  • Order Processing: To process your purchases, arrange shipping, and handle returns
  • Customer Service: To provide personalized support that’s both global in reach and neighborhood-store friendly
  • Personalization: To suggest products that match your style, from Ceiling Lights to Bedding Sets & Collections
  • Website Improvement: To optimize our site layout and product displays based on customer preferences
  • Security: To protect against fraud and unauthorized transactions
  • Communication: To send order updates, respond to inquiries, and share relevant offers (with your consent)

Data Sharing and Disclosure

We treat your personal information with the same care we apply to our handpicked Decorative Objects and Bathroom Accessories:

  • Service Providers: We share necessary information with trusted partners for payment processing, shipping, and website operations
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
  • International Transfers: As a global retailer, your data may be processed in different countries, always with adequate protection

We never sell your personal information to third parties for marketing purposes.

Data Storage and Security

Just as we meticulously quality-check every product before shipping, we apply rigorous standards to our data protection:

  • Secure Storage: Your data is stored on secure servers with limited access
  • Encryption: We use industry-standard SSL encryption to protect data transmission
  • Payment Security: Credit card information is processed through PCI-compliant payment gateways
  • Retention Period: We retain your information only as long as necessary for business and legal purposes

Your Rights and Choices

You have control over your personal information, reflecting our commitment to a customer-centric experience:

  • Access and Update: View and edit your account information through your profile settings
  • Data Portability: Request a copy of your personal data in a readable format
  • Deletion: Request deletion of your account and personal information
  • Marketing Preferences: Opt-out of marketing communications at any time
  • Cookies: Manage cookie preferences through your browser settings

Cookies and Tracking Technologies

Like the carefully placed Desk Lamps and Clocks in a well-designed room, we use cookies to enhance your browsing experience:

  • Essential Cookies: Required for basic site functionality and secure checkout
  • Performance Cookies: Help us understand how customers interact with our site
  • Functional Cookies: Remember your preferences and account settings
  • Advertising Cookies: Show you relevant products and offers (with your consent)

You can control cookie settings through your browser, though some features may not function properly without essential cookies.

International Data Transfers

While we ship globally (with the exception of some Asian regions and remote areas), we ensure that international data transfers comply with applicable privacy laws and maintain the same level of protection we promise all our customers.

Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or directly to you. We encourage periodic review of this policy.

Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, our customer service team embodies the personal touch we’re known for:

Email: [email protected]

Address: Threshold Home Furniture Store
30 Windermere Dr, Agawam, US 01030

We’re honored to be part of your home decor journey and look forward to helping you transform your house into the home of your dreams while protecting your privacy every step of the way.

Thank you for choosing Threshold Home Furniture Store, where beautiful spaces, secure transactions, and privacy protection come together seamlessly.