At Threshold Home Furniture Store, we believe that creating your dream home should be a seamless and joyful experience from start to finish. Just as we carefully curate our home decor collections to work together harmoniously, we approach customer satisfaction with the same thoughtful consideration and respect.

Our Commitment to Your Satisfaction

We understand that trust is the foundation of any relationship, especially when it comes to transforming your living space. That’s why we’ve designed a returns and exchanges process that reflects the same quality standards we apply to every Area Rug, Bath Towel, and Bedding Set in our collections.

Return & Exchange Guidelines

Timeframe

We accept returns and exchanges within 15 days of your receipt date. This gives you ample time to ensure each piece fits perfectly within your home’s aesthetic.

Condition Requirements

To be eligible for return or exchange, items must be:

  • In original, unused condition
  • In original packaging with all tags attached
  • Free from any stains, odors, or damage
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • Bath Towels (for hygiene reasons)
  • Bed Pillows (for hygiene reasons)
  • Bathroom Rugs & Mats (once removed from packaging)
  • Candles & Home Fragrances (once opened or used)
  • Personal care items of any kind
  • Items marked as “Final Sale”

The Returns Process

Step 1: Submit Your Return Request

Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Threshold Home Customer Service Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

Item(s) to Return/Exchange:

– Product Name: [Product Name]

– SKU/Item Number: [Item Number]

– Quantity: [Quantity]

– Reason for Return/Exchange: [Please specify reason]

Preferred Resolution:

– [Refund to original payment method]

– [Exchange for: (specify preferred product)]

Contact Information:

Full Name: [Your Full Name]

Email: [Your Email Address]

Phone: [Your Phone Number]

Thank you for your assistance.

Sincerely,

[Your Name]

Step 2: Receive Authorization & Instructions

Within 1-2 business days, you’ll receive a return authorization email with:

  • Return authorization number
  • Prepaid shipping label (for defective items)
  • Packaging instructions
  • Return shipping address

Step 3: Ship Your Return

Package your item(s) securely in the original packaging and include:

  • Return authorization form
  • Original receipt or order confirmation copy
  • All original tags and labels

Step 4: Processing & Refund

Once we receive your return:

  • We’ll inspect the item(s) within 3-5 business days
  • You’ll receive an email confirmation once processing is complete
  • Refunds will be issued to your original payment method

Refund Information

Refund Timeline

Refunds are processed within 5-7 business days after we receive and inspect your return. The timing of when the funds appear in your account depends on your financial institution:

  • Credit Card Refunds: 3-10 business days after processing
  • PayPal Refunds: Typically within 24-48 hours

Shipping Costs

Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

Exchanges

For exchanges, we’ll ship your replacement item once we receive and process your return. You’ll be responsible for return shipping costs unless the exchange is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We’ll arrange for a replacement or refund and provide a prepaid return shipping label.

Need Assistance?

Our customer service team embodies the personal touch we’re known for. Contact us with any questions about returns or exchanges:

Email: [email protected]

Address: Threshold Home Furniture Store, 30 Windermere Dr, Agawam, US 01030

Response Time: We typically respond within 1-2 business days

We’re honored to be part of your home decor journey and are committed to ensuring your complete satisfaction with every purchase. Thank you for choosing Threshold Home Furniture Store, where beautiful spaces and exceptional customer service come together seamlessly.